Customer Service

International Customers

Skate Warehouse currently offers our international customers five shipping services. World Mail, Express Mail, UPS Worldwide Express, FedEx International Economy and FedEx International Priority.

World Mail

UPS Mail Innovations Mail Service. Available for all orders weighing under 2 pounds with a value lower than $50 USD. Packages are delivered via the local postal system in the destination country. Unfortunately World Mail does not have a tracking system, however, we have found the service to be extremely reliable and cost effective. Please allow 2-8 weeks for delivery.

Express Mail

Available for all customers, excluding APO/FPO addresses. Express mail does not ship to Armenia, Belarus, Czech Republic, Latvia, Lithuania, Serbia, Ukraine and Moldova.

UPS Worldwide Express

Available for customers in Canada, Japan, Singapore, Hong Kong, and Taiwan.

FedEx International Economy

Available for all orders. Deliveries take 3-7 business days. FedEx offers a comprehensive tracking system via their website

FedEx International Priority

Available for all orders, excluding customers in Canada, Japan, Singapore, Hong Kong, and Taiwan. This is our fastest shipping option. Deliveries are guaranteed in 2-4 business days. FedEx offers a comprehensive tracking system via their website at

FedEx Surcharge Information: An Extended Area Surcharge of $20 per shipment or $0.20 per pound, whichever is greater, applies to shipments to specific International destinations. A listing of applicable destinations is available at

Import Taxes

There are no U.S. taxes; however, you will be responsible for any additional customs handling fees, duties and/or taxes. Because each country is different and these fees change often, we do not know these fees. Your local post/customs office can give you this information.

Note: Customers from Turkey, Greece, and Brazil please contact your local customs agency for importing specifics. The costs of importing into these countries can get quite expensive.

If any international order is refused upon delivery for any reason, ALL customs & duty charges will be billed to you by Skate Warehouse. Once a package enters your country these charges ARE NOT reversible whether the package is delivered to you or not. Orders may be returned after receipt if there are any problems. Shipping WILL NOT be refunded for refused packages. Please be aware of all related charges when ordering.

Ship-To Restrictions

Your designated ship to address must reflect the address of the ultimate end-user. Skate Warehouse will not process any order which specifies an address of a freight forwarder, warehouse, distribution center, airport or hotel.

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