Service

Skateboarding has been and always will be a dangerous sport. Skate Warehouse management highly recommends the use of safety gear when skateboarding. One digger can be the difference between a few scrapes/bruises and the end of your session, or a much more serious injury causing you to put skateboarding aside for months or even the rest of your life. Always skateboard within your skill and comfort level until you feel confident enough to take it one step beyond. Now, go skate.

Returns and Exchanges

Skate Warehouse always wants you to get what you want, but in the event that you would like to exchange or return an item please print our Returns & Exchange form and abide by the following guidelines:

To see a PDF file, simply download the free reader from the site by clicking on the icon if you do not have Adobe Acrobat Reader already.

Clothing

  • All clothing must be returned unwashed and unworn with the original tags still attached.
  • No stains, pet hair, human hair, make-up, smoke smell, or other unappropriate smells.
  • Clothng that has been worn and/or washed, cannot be exchanged or returned.

Shoes

  • Shoes must be returned in the same state they were received. Unworn.
  • Please use the box the shoes were shipped in to return shoes. Do not place any shipping labels or tape directly on the shoe box.
  • Please make sure shoes do not have any sock fuzz/lint, human or pet hair, dirt, or any other foreign substances before returning them.

Skateboards

  • Skateboards must be returned without being skated.
  • All skateboard parts cannot be exchanged or returned once assembled.

Other Items

  • Shrink wrapped product must be returned with the wrap still sealed.

***Note: Any items sent back that do not abide by these guidelines will either be sent back to the customer or will be issued Skate Warehouse store credit, at Skate Warehouse's discretion. All Returns and Exchanges must be submitted within 45 days of the Invoice date. Returns and Exchanges received after 45 days may also be returned to the customer or issued store credit, at the discretion of Skate Warehouse.

Please send all returns or exchanges to:
     Skate Warehouse
     3566 South Higuera #300
     San Luis Obispo, CA 93401

Any questions, comments, or concerns please contact us at info@skatewarehouse.com

Deck and Wheels Skate Warehouse does its best to stock exactly what's pictured on the site, but in some cases, it is beyond our control. Manufacturers will sometimes change the background or foreground colors on a deck or wheel to provide skateboarders with options so that not everything is the same. We will do our best to provide you with the exact product, but we still may receive a change from the manufacturer. Colors may vary, so we will not hold responsibility for items that may differ. You may always return a product as long as it is UNUSED and in its ORIGINAL condition.

Defective Product Skate Warehouse wants you to be completely satisfied with everything that we offer. This begins from the site all the way to the product you select. Product is deemed defective either from the manufacturer or Skate Warehouse. All products should be shipped back to Skate Warehouse where our quality control department will examine it and do the following: Consider it defective through Skate Warehouse standards, and immediately ship your replacement or refund your money. Or contact the manufacturer to see if they cover the defective merchandise, then contact you with the information we have received. Never ride a skateboard in the rain. Riding in the rain can cause problems such as rusted bearings, delamination, warping, and graphic smearing. This will void out any acceptable return to Skate Warehouse.

Contact Us You may order via our secure online ordering system or you may send your order request via e-mail to info@skatewarehouse.com or fax us at 1-805-546-8747. Our Customer Service Department is open for phone orders 7days a week. You may call Monday through Friday between 8:00am and 6:00pm PST and Saturday & Sunday from 9:00am to 6:00pm PST. If you would like to place a phone order please call our toll free telephone number 1-800-GO-SKATE.

Payment Options You may pay with a Master Card, Visa, Discover, American Express, or PayPal. Please note that Skate Warehouse may require additional information from you before we can process your order.

Retail Pickup Orders If you choose to pick up your order instead of having it shipped to your address, you will need to bring ID and the credit card used in the transaction. If you arrive, and do not have the aforementioned ID and credit card used in the transaction, we can ship the order to your address. If you change your mind and/or cannot pick up the order, once it has been processed, please contact our customer service department for your shipping options.

Privacy Your privacy is taken seriously here at Skate Warehouse. If you have any questions or concerns about this privacy statement please contact us via mail at the following address: Skate Warehouse, Attn: Privacy Policy, 3566 South Higuera #300, San Luis Obispo, CA, 93401 or email us at info@skatewarehouse.com. Our primary goal in collecting personal information is to provide you with a smooth, efficient and customized experience. Under some circumstances we may require additional financial information. We use your financial information, including credit card information to verify your name, address and other information to bill you for use of our services. The information we maintain in your customer file is used to resolve disputes and troubleshoot problems. We do not sell or rent any personally identifiable information about you to any third party.

Cookies We collect non-personal information about your use of our site, directly and through the use of cookies. Cookies are small computer files that we transfer to your computer's hard drive that allow us to know how often someone visits our site. This information helps us to customize our web site specifically for you and also allows us to statistically monitor how many people are using our site and for what purpose. Cookies can not retrieve personal information from your computer.

Security Our online ordering system uses industry standard SSL security encryption. Your information is transmitted using an encryption algorithm that only we can decode. We reveal only the last four digits of your credit card number when confirming an order. Of course, we transmit the entire credit card number to the appropriate credit card company during order processing.