Customer Service

International Customers

Welcome valued international customers. For all first time international orders, a copy of your credit card and drivers license and/or passport may be necessary for order verification. We do this for your protection as well as ours.

This information can be emailed to us at or sent by fax to (805) 546-8747. Please be sure that the information and photo that will be transmitted is clear and legible.

You can order all your Skate products directly from our website via our online catalog or you may email or fax your order request using our International order form. Online order email confirmations will be sent to your personal mail account within 24 hours. Please note that Skate Warehouse may require additional information from you before we can process your order. Download the Skate Warehouse Credit Authorization form.

International orders cannot be held longer than 7 business days. In the event that Skate Warehouse will need additional information from you, please be sure to reply at your earliest convenience to avoid the cancellation of an order.

Skate Warehouse proudly accepts PayPal as a convenience for all of our international customers. PayPal is a trustworthy source to provide transfer of payments between our customers and ourselves. Please visit to set up an account or to answer any questions that you may have.

You now have the ability to quickly estimate what the shipping cost would be to your home country. Simply place all items in to your shopping cart that you wish to purchase and use the shipping calculator at the bottom of the order page. This shipping quote does not include duties and import taxes of your home country. All shipping quotes and products sold by Skate Warehouse are in US dollars.

Your local government and/or FedEx International will bill and collect from you any necessary customs charges, duties or taxes if applicable. Refusal to pay any additional charges or fees will result in the loss of your privilege to order from Skate Warehouse in the future.

Skate Warehouse has been supplying and servicing skateboarders since October 2002 from our facility in San Luis Obispo California. We have served thousands of international customers from all around the globe. When using your credit card, please note that you will be billed in USD Currency and your credit card company will bill you with your local currency at the current exchange rate. We're sorry, but Skate Warehouse does not accept electronic use only cards.

Ship-To Restrictions

Your designated ship to address must reflect the address of the ultimate end-user. Skate Warehouse will not process any order which specifies an address of a freight forwarder, warehouse, distribution center, airport or hotel.

Please note the following brands may not ship internationally: Altamont, Emerica, Etnies, Es, Nixon, Nike, Incase

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