Customer Service

Shipping Information

All packages ship from our San Luis Obispo, California location. Domestic orders placed by 12:00 pm PT ship the same day, excluding backordered items, weekends and shipping holidays. Orders placed on a weekend or shipping holiday will ship the next business day. Shipping estimates begin the day after your order has shipped and also exclude weekends and shipping holidays. For example, a Two Day Air order shipped on Thursday will be delivered the following Monday.

UPS, FedEx and Golden State Overnight do not ship to P.O. Boxes. Please select Priority Mail or Express Mail for shipments to P.O. Boxes or military addresses.

Free Ground Shipping — No minimum!

Now offering Free Ground shipping on orders of any dollar value delivered within the 48 contiguous United States with a maximum weight of 10 lbs. Based on location, Golden State Overnight (GSO) or UPS Ground will be your Free shipping option at checkout. GSO offers next business day delivery by 5 pm to California residents. Both options are still cost effective shipping methods for orders exceeding 10 lbs.

Ground Transit Days

$5 Two Day Shipping

Now offering UPS Two Day shipping for only $5 on orders of $50 or more delivered within the 48 contiguous United States with a maximum weight of 10 lbs. You will still find this a cost and time effective shipping method for orders exceeding 10 lbs.

Next Day + Overnight Shipping

Based on location, choose between UPS Next Day Saver and FedEx Standard or FedEx Priority Overnight for expedited delivery within the 48 contiguous United States. Prices vary based on destination and package weight. First time customers choosing Next Day or Overnight shipping may require verification. Saturday delivery is available for an additional $15 fee.

FPO/APO Military Addresses + P.O. Boxes

Customers with military addresses or P.O. Boxes as your shipping destination will choose Priority Mail or Express Mail. Unfortunately, both options are excluded from shipping promotions.

Retail Pickup Orders

If you would like to pick up your order in-person at our San Luis Obispo, CA location, the cardholder must be present with photo ID and the credit card used at checkout. Your card will be charged upon pickup; with the exception of griptape applied decks and assembled skateboards, which will be charged at the time of order. If you change your mind or cannot pick up the order within 72 hours, please contact our Customer Service department for shipping options.

Skate Warehouse
747 Buckley Road
San Luis Obispo, CA 93401
Mon - Fri 10:00 am - 5:30 pm | Sat 10:00 am - 4:00 pm | Sun - Closed

International Shipping

International customers please refer to our International page for shipping information.

Returns + Exchanges

Skate Warehouse always wants you to get what you want. In the event that you would like to exchange or return an item please print our returns & exchange form and abide by the following guidelines:

Please send all returns or exchanges to:

Skate Warehouse
747 Buckley Road
San Luis Obispo, CA 93401


  • All clothing must be returned unwashed and unworn with the original tags still attached.
  • No stains, pet hair, human hair, make-up, smoke smell, or other inappropriate smells.
  • Clothing that has been worn and/or washed cannot be exchanged or returned.


  • Shoes must be returned in the same state they were received. Unworn.
  • Please use the box the shoes were shipped in to return shoes. Do not place any shipping labels or tape directly on the shoe box.
  • Please make sure shoes do not have any sock fuzz/lint, human or pet hair, dirt, or any other foreign substances before returning them.

Pre-Built Skateboards, Skateboard Decks and Parts

  • Skateboards must be returned without being skated.
  • All skateboard decks cannot be exchanged or returned if gripped or assembled.
  • All skateboard parts cannot be exchanged or returned once assembled.
  • Shrink wrapped product must be returned with the wrap still sealed.

Decks and Wheels

Skate Warehouse does its best to stock exactly what's pictured on the site, but in some cases, it is beyond our control. Manufacturers will sometimes change the background or foreground colors on a deck or wheel to provide skateboarders with options so that not everything is the same. We will do our best to provide you with the exact product, but we still may receive a change from the manufacturer. Colors may vary, so we will not hold responsibility for items that may differ. You may always return a product as long as it is UNUSED and in its ORIGINAL condition.

Note: Any items sent back that do not abide by these guidelines will either be sent back to the customer or will be issued Skate Warehouse store credit, at Skate Warehouse's discretion. All Returns and Exchanges must be submitted within 45 days of the Invoice date. Returns and Exchanges received after 45 days may also be returned to the customer or issued store credit, at the discretion of Skate Warehouse.

Defective Product

Skate Warehouse wants you to be completely satisfied with everything that we offer. This begins from the site all the way to the product you select. Product is deemed defective either by the manufacturer or Skate Warehouse.

All defective products should be shipped back to Skate Warehouse where our quality control department will examine it and do one of the following:

  1. Consider it defective through Skate Warehouse standards, and immediately ship your replacement or refund your money
  2. Contact the manufacturer to see if they cover the defective merchandise, then contact you with the information we have received

Never ride a skateboard in the rain. Riding in the rain can cause problems such as rusted bearings, delamination, warping, and graphic smearing. This will void any manufacturer's warranty and/or any acceptable return to Skate Warehouse.

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