phone: +805.546.1909 fax: +805.546.8747
Frequently Asked Ordering Questions
What can I order?
You may order all items shown on our online catalogue. If you would like to order an item that is not found on our website please email our friendly sales staff for price and availability.
How can I order?
You may order via our secure online ordering system or you may send your order request via email or fax us at 805-546-8747. Our Customer Service Department is open for phone orders 7 days a week. You may call 7:30am PST and 6pm PST. If you would like to place a phone order please call our local telephone number +805 546 1909
How can I pay?
You may pay with a Master card, Visa card, Discover card, American Express, or PayPal. Please note that Skate Warehouse may require additional information from you before we can process your order.
What happens if I don’t receive my package?
All of our international shipments are covered by insurance (excluding World Mail*) that guarantees that Skate Warehouse will replace packages that are lost or damaged during transit.
* World Mail packages lost in transit will only be given store credit unless you want to pay for Fed Ex International Express or UPS international shipping for the replacement item.
What if something doesn’t fit or I change my mind?
You are welcome to return or exchange any items purchased from Skate Warehouse. The products must be returned in the same condition they were received in. Clothing must be unworn and in the original packaging. Shoes must be unworn and in the original box.Skate Warehouse will refund the product cost only. All shipping fees and taxes incurred will be your responsibility.
Will I have to pay any taxes or import duties? There are no U.S. taxes; however, you will be responsible for any additional customs handling fees, duties and/or taxes. Because each country is different, and these fees change often, we do not know these fees. Your local post/customs office can give you this information.
What happens if I refuse or abandon my order?
Skate Warehouse cannot issue credit for international packages which are refused or abandoned.
Who is responsible for import fees, duties, and other charges?
You will be the importer of record and will be responsible for all levies, duties, import fees, taxes and other charges. Skate Warehouse strongly suggests that you check with your local government agency to determine the extent of such charges prior to purchase. Skate Warehouse cannot issue credit in cases where packages are not delivered due to non-payment of fees.
Please be informed that your designated ship to address must reflect the address of the ultimate end-user. Skate Warehouse will not process any order which specifies an address of a freight forwarder, warehouse, distribution center, airport or hotel.